t: 01263 511106

Feedback

We always appreciate feedback, both positive and constructive. If you would like to give testimony to any of the services you have been given at the Crematorium, please write to:

 

Crematorium Manager
Cromer Crematorium
Holt Road
Cromer
NR27 9JJ

If you have some feedback which you would like to share with us for inclusion on our website, please email: info@cromercrematorium.co.uk


In the unlikely event that you feel that we haven't fulfilled your expectations please use the complaints procedure detailed at the bottom of the page.

Sunday 22nd January 2017

Dear Sir

I have been a funeral bearer in North Norfolk area for many years now and this week I had the pleasure of using the new Cromer Crematorium, in fact eleven times.

I would like to congratulate you on a lovely facility for the people of North Norfolk and it has received many praises from families using it. Of all the crematoria in North Norfolk yours is head and shoulders above the rest. When the plants and shrubs start to mature the area will look beautiful.

I would also like to mention the exeptional quality of the staff, Sam and Tiffany they have both been friendly and efficient and as it was the first week they made what would have been a difficult time look easy, they are a credit to your company.

I look forward to a few more years bearing at Cromer Crematorium before the years catch up with me and eventually end up as a customer, so congratulations to Westerleigh Group on a job well done and long may it continue.

Yours sincerely
Mr David Paffett
Funeral Bearer

Complaints Procedure

1. STAGE 1

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use your minister/officient or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.

 

2. STAGE 2

Contact the Crematorium Manager, by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.

3. STAGE 3

If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:

Managing Director, Westerleigh Group Ltd, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP

Feedback Form

 

Downloads

Feedback Form